FAQ
Frequently Asked Questions
Have a question? You're in the right place. Browse our most common questions below.
What materials are your jewelry pieces made from?
Our pieces are crafted from high-quality materials including sterling silver and gold vermeil, designed to last and maintain their beauty over time.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and rates vary by destination.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfumes, and harsh chemicals. Store in a dry place when not in use.
What is your return policy?
We accept returns within 14 days of delivery for unworn items in their original condition. Please contact us to initiate a return.
How can I contact you?
You can reach us through our contact page or by emailing us directly. We aim to respond within 1–2 business days.
Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale orders. Please contact us at contact@shaniandadi.com for any inquiry.
Do you offer any gift services?
All orders come wrapped and ready for gift giving. You can also ship directly to the gift recipient and add a note.
Do you have retail store locations?
Our products are only available online.
I am from the USA, Will I need to pay a tariff?
No, we cover it in advance, so you won’t need to pay any additional tariffs
Do you offer free shipping?
Yes. We offer free shipping on orders over $60.